2nd Line IT Support Engineer

Description

We are seeking a 2nd Line IT Support Engineer to join our in-house IT team. The role is split between looking after the network infrastructure across our sites and supporting colleagues with day-to-day IT issues. You will install and maintain our network equipment, and you will also help on 1st line, giving clear, jargon-free support to colleagues of all technical abilities.

Requirements

Essential:

• Previous experience in a 2nd line IT support role, or a strong 1st line engineer ready to step up
• Practical experience installing and maintaining network equipment (switches, routers, firewalls, Wi-Fi) and cabling
• Working knowledge of Microsoft Entra ID, Intune and Azure
• Good understanding of core networking concepts (TCP/IP, DHCP, DNS, VLANs, VPNs)
• Able to explain technical issues clearly to non-technical colleagues
• Good written skills, with the ability to produce clear knowledge base articles
• Organised and self-motivated, able to manage your own workload and take initiative
• Driving license and access to a car as travel to our other offices will be required
• Friendly and patient, with a good customer service approach
• Proactive, looking for work and improvements rather than waiting to be asked
• Reliable and punctual, with a strong work ethic
• Keen to learn and develop, including working towards certifications
• A good team player who is comfortable working independently
• Driving license and access to a car as travel to our other offices will be required Some on-site work at other offices, and occasional out-of-hours work for planned maintenance or office moves

Desirable

• Experience with WatchGuard firewalls or UniFi networking
• Relevant certifications, such as CompTIA Network+, Microsoft MD-102 or AZ-104, or Cisco CCNA
• Experience in a multi-site environment
• Experience of working in professional services