2nd Line Support
Reed Technology
2nd Line IT Support Engineer
Romford | Education Sector | 200-220 per day | 3-Month Contract
Enhanced DBS required (DBS Update Service preferred)
We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area . This is an initial 3-month contract starting in Mid-November.
Key Responsibilities
- Provide 1st and 2nd line IT support to staff across multiple school sites.
- Troubleshoot hardware, software and Microsoft-related issues.
- Manage and resolve service desk tickets within agreed timescales.
- Support Windows environments, Active Directory, DNS, DHCP and Group Policy.
- Assist with system maintenance, updates, backups and asset management.
- Troubleshoot end-user connectivity and network issues where required.
Essential Skills
- Previous experience in a 1st/2nd Line Support, IT Support Engineer or ICT Support role.
- Strong knowledge of:
- Microsoft 365
- Windows 10/11
- Active Directory
- DNS & DHCP
- Group Policy (GPO)
- Print Management
- Hyper-V / Virtualisation
- Excellent troubleshooting and customer service skills.
- Full UK driving licence and access to a vehicle to travel between sites.
- Enhanced DBS (Update Service preferred).
What's on Offer
- 200-220 per day.
- Initial 3-month contract.
- Varied role supporting multiple schools within a friendly IT team.
If interested, please apply via the link.
Reference: WJ-756_340092 · Posted 31 Oct 2026, 12:04 AM