3rd line IT Support Engineer
Rheinmetall
Overview
In this role you will provide advanced IT support as the 3rd line authority, oversee migration of services from outsourced vendors to internal IM&T, and manage the Telford site infrastructure. You will collaborate with cross-site teams and vendor partners to resolve complex incidents and drive continuous improvements. Based at Telford with occasional UK travel, you will support a growing user base and local projects.
Responsibilities- Insourcing & transition support: migrate services from outsourced vendor to internal IM&T team
- 3rd line escalation: act as internal authority for complex incidents and vendor escalations
- Telford site support: manage IT infrastructure, server rooms, and local hardware/software assets
- Cross-site mobility: occasional travel to support deployments and infrastructure projects
- Continuous improvement: identify bottlenecks and implement modern IT solutions for a growing user base
- energetic
- self-motivated
- high-level technical expertise for service migration
- 3rd line incident resolution
- management of IT infrastructure, server rooms, hardware & software assets
- support for deployments, upgrades, and local projects
Reference: WJ-747_31216043 · Posted 01 Nov 2026, 12:16 PM