AI-Driven Cloud Support Engineer – Japanese Fluency

Snowflake in Toronto is seeking a Cloud Support Engineer to join a fast-moving, AI-driven support team. You will handle customer cases, leverage AI tools, and contribute to incident management while delivering empathetic, high-quality guidance.

Requirements include 2+ years in technical support, fluency in Japanese, strong AI fluency, and experience with SQL, Python, APIs, and ML tooling. You’ll collaborate across Engineering, Product, and Customer Success to improve reliability.