IT & Software

AI Platform Support Engineer

DRW

Montreal · Quebec · Canada

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Support enterprise AI tools at DRW while guiding users through prompt engineering, model choices, and practical adoption across the firm.

As an AI Enablement Engineer, you will own the data plane user experience for developers and business users. You will support Cursor, Devin, ChatGPT, and LibreChat while helping manage firm-wide AI costs. The team combines user enablement, troubleshooting, education, and feedback for platform engineering.

Key Responsibilities:

  • Own support queues for enterprise generative AI tools
  • Troubleshoot IDE integrations, chat interfaces, and access issues
  • Guide teams toward cost-efficient models without reducing output quality
  • Review quota increases and explain spend visibility dashboards
  • Lead workshops promoting responsible AI tool adoption

Requirements:

  • Strong customer-facing communication and white-glove support mentality
  • Technical fluency in prompt engineering
  • Practical understanding of current LLM capabilities and limitations
  • Familiarity with VS Code, Cursor, and CLI tools
  • Strong context of firm culture and support channels

Bring AI support, prompt engineering, and user education expertise to DRW’s enterprise platform experience.

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Reference: WJ-4483_1545116 · Posted 08 Nov 2026, 03:19 AM

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