IT & Software

Amazon Connect Cloud Engineer

Capgemini Engineering

Toronto · Ontario · Canada

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Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments.

Capgemini Engineering seeks an AWS Connect Engineer with strong hands-on experience delivering secure, scalable, highly available contact centers. You will collaborate with stakeholders, architects, and development teams to translate requirements into production-ready solutions. The work includes Amazon Connect, Amazon Lex, Salesforce Service Cloud Voice, REST and SOAP APIs, and serverless applications.

Key Responsibilities:

  • Configure Amazon Connect contact flows, queues, routing profiles, and callbacks
  • Develop integrations using Lambda, Lex, DynamoDB, and APIs
  • Integrate Salesforce Service Cloud Voice and CRM platforms
  • Implement CloudFormation, CI/CD pipelines, monitoring, and alerting
  • Troubleshoot production issues and perform root cause analysis

Requirements:

  • Seven-plus years in cloud-based contact center technologies
  • Hands-on expertise with Amazon Connect and IVR design
  • Experience with Python or JavaScript development
  • Knowledge of CloudWatch, SNS, CloudFormation, and AWS security
  • Strong communication and stakeholder management skills

Apply Amazon Connect, serverless, Salesforce, and cloud operations expertise to enterprise contact center delivery at Capgemini Engineering.

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Reference: WJ-4483_1477572 · Posted 09 Nov 2026, 01:30 AM

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