Amazon Connect Solution Architect

Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.

This client-facing technology leadership role focuses on large-scale CCaaS modernization and migration programs. You will translate business goals into solution architectures using Amazon Connect, AWS services, and AI-enabled customer experiences. The work includes stakeholder engagement, cross-functional leadership, and consulting across complex transformation initiatives.

Key Responsibilities:

• Lead architecture and delivery for large-scale Amazon Connect transformations
• Define target architectures, transition states, and migration roadmaps
• Design voice, chat, email, and messaging experiences
• Establish Amazon Connect reference architectures and design patterns
• Drive AI-enabled automation and intelligent agent experiences

Requirements:

• Seven-plus years designing and delivering CCaaS or cloud contact centers
• Five-plus years leading client-facing architecture and delivery programs
• Three-plus years architecting Amazon Connect and AWS integrations
• Experience migrating Avaya, Genesys, or Cisco platforms
• Experience with security, compliance, PCI, PII, and data privacy

Bring Amazon Connect architecture, AWS integration, and transformation leadership to Accenture Song’s client-facing consulting work.