IT & Software

Amazon Connect Solutions Lead

Accenture PLC

Toronto · Ontario · Canada

Share this job: X Facebook WhatsApp Save job

Accenture is seeking a skilled AWS Connect Functional Specialist to design and configure customer, supervisor and agent experiences within cloud contact center environments. You will translate business requirements into Omni-Channel experiences including routing strategies, contact flows, NLU and conversational AI that improve customer and agent experiences.

You will work with business stakeholders, product owners, architects, and development teams to design, test, and continuously improve

#J-18808-Ljbffr

Reference: WJ-5769_49541 · Posted 13 Nov 2026, 12:47 PM

Apply now

More jobs

This role is listed on GigBlow for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.

Amazon Connect jobs in other states

Amazon Connect in Quebec Amazon Connect in Metro Vancouver Regional District

Browse jobs

IT & Software Jobs Healthcare & Medical Jobs Accounting & Finance Jobs AI & Emerging technologies Jobs Information Security Jobs Legal Jobs Sales & Business Dev Jobs Science & Technology Jobs Insurance & Superannuation Jobs Retail & FMCG Jobs Engineering Jobs Admin & Secretarial Jobs Logistics & Transport Jobs Community & Sport Jobs Customer Service Jobs Self Employment Jobs Advert / Media / Entertainment Jobs Construction & Trades Jobs Executive Positions Jobs Education & Teaching Jobs Human Resources Jobs Administration Jobs Hospitality & Tourism Jobs Real Estate & Property Jobs Marketing & PR Jobs Primary Industry Jobs Consulting & Corporate Strategy Jobs Browse all jobs