Application Engineer - M365

In this role you will design, deliver and support changes to cloud collaboration platforms (Microsoft 365) to improve governance, security and service quality. You work with the DT&D team to translate needs into technical solutions, while ensuring healthy, compliant environments. The role combines hands-on engineering with collaboration across teams and suppliers, contributing to a broader transformation of digital services at Co-op. This is a hands-on opportunity to shape how we deliver secure, scalable collaboration for colleagues and members.

• annual bonus
• 28 days holiday (rising to 32 with service)
• pension with up to 10% employer contributions
• onsite gym discount
• 30% discount on Co-op products
• virtual healthcare

• Assess cloud collaboration services and proposed changes for technical, security and operational risks; design and implement mitigations
• Plan, implement, and maintain Microsoft 365 environments (Teams, SharePoint, OneDrive, Exchange Online)
• Collaborate with DT&D colleagues to understand collaboration needs
• Identify and pursue continuous improvement opportunities; monitor service health, usage, and compliance
• Produce and maintain technical and service design documentation for collaboration technologies
• Engage technology suppliers to drive service improvements and initiatives
• Take responsibility for the technical delivery of change across projects and product initiatives (design, planning, testing, implementation, transition)

• Experience in an engineering, technical delivery or cloud product role with track record of delivering technical change
• Hands-on experience designing and delivering changes across Microsoft 365 collaboration services
• Experience producing technical or service design documentation and translating requirements into technical solutions and controls
• Good understanding of email gateway security and DNS services
• Basic understanding of networking, security, and cloud computing principles
• Good communication and relationship-building skills to translate technical language for non-technical audiences
• Proactive learning mindset and commitment to continuous improvement

• communication
• relationship-building
• proactive learning
• Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online)
• cloud computing principles
• security and risk controls