Application Support Analyst

In this hybrid London role, you’ll own the legal technology platform end-to-end, providing front-line support and hands-on configuration. You’ll troubleshoot highly configurable systems, manage DevOps tooling, APIs, and system-to-system connections, and turn recurring issues into permanent fixes. The role emphasizes user-facing support and governance, with a focus on practical improvements across the platform. You’ll work closely with stakeholders to drive reliable, scalable solutions and improve documentation and processes.

• Provide day-to-day support across the legal technology platform via tickets and phone
• Configure and troubleshoot configurable systems using logs, diagnostics, and scripts
• Manage DevOps tooling estate: source control, ticketing, development platforms, access controls, license management
• Oversee API integrations and system-to-system connectivity
• Turn recurring issues into permanent, scalable solutions
• Create and maintain documentation, SOPs, and governance
• Collaborate with stakeholders to deliver end-to-end system ownership

• Solid application support experience in a complex, highly configurable environment
• Strong experience with DevOps tooling and source control; good understanding of SDLC practices
• Confident owning APIs and integrations rather than escalating them
• Cloud certifications are a plus
• Legal technology exposure is desirable but not required
• User-facing with proven ability to support business users effectively
• Commercially aware and able to navigate stakeholders
• Proactive mindset to identify improvements rather than waiting on tickets

• User-facing communication
• Stakeholder management
• Proactive problem solving
• DevOps tooling and source control
• APIs and integrations
• Logs, diagnostics, and scripting