Application Support Analyst

Application Support Analyst | London (Hybrid, 2 days) | 45,000 - 55,000

It's technical first, roughly 80%, but not a backend seat. You'd be the person the business actually picks up the phone to, and walking a non-technical colleague through a fix without making them feel stupid matters here as much as the configuration skills do.

If you want to work tickets in isolation, this isn't it. If you want to own systems end to end and be visible while you do it, it'll suit you.

What you'll own

• Day-to-day support across the legal technology platform estate, via tickets and over the phone.
• Configuration and troubleshooting of highly configurable systems - logs, diagnostics and scripts to get to root cause.
• The DevOps tooling estate: source control, ticketing, development platforms, access controls, licence management.
• API integrations and system-to-system connectivity.
• Turning recurring issues into permanent solutions rather than repeat fixes.
• Documentation, SOPs and governance that don't currently exist - and making them stick.

Who you are

• Solid application support experience in a complex, highly configurable environment.
• Strong across DevOps tooling and source control, with a good understanding of SDLC practices.
• Confident owning APIs and integrations rather than automatically escalating them.
• Cloud certifications are a genuine plus.
• Legal technology exposure is desirable, not a dealbreaker.
• Properly user-facing, with real examples of supporting business users well.
• Commercially aware and comfortable navigating stakeholders.
• Proactive - spots the improvement rather than waiting for the ticket.

The process

Two stages: a short introductory screen, then a technical and competency conversation. No case study - the focus is on how you think in real time.

Moving quickly. Message me or apply directly, happy to have a confidential chat about the detail.