Application Support Analyst

Application Support Analyst

German, Spanish, Italian, Mandarin, French, Hebrew Speaker

42,000 Plus Bonus, Plus Bens

Quant Capital is urgently looking for an Application Support Analyst to join our high profile client.

My client is a well known international Broker. They have offices globally and are well known in the low latency and equities space. This is a role dealing with customers on a day to day basis. The role is currently remote but will be office based.

Your Responsibilities:

• As member of the team, you will be responsible for processing institutional and retail client application support on a daily basis
• Technical and functional support including connectivity, network testing, security protocols by phone, chat and tickets
• Problem management with focus on wide scale technical issues
• Liaising between internal teams and customers to ensure a prompt and effective resolution of bugs and issues
• Managing escalations to the development team on technical issues

Your Experience and Qualifications:

• Fluent German, Spanish, Italian, Mandarin, French, Hebrew Speaker
• Experience in IT or Application Support or Helpdesk
• An understanding of Windows/Mac software and hardware support, connectivity and networking support
• Proficient user of MS-Office applications, especially Excel
• Ability to prioritize effectively and multi-task
• Independent, punctual and careful working methods
• Motivated and trustworthy personality
• Self-organized team player with a great eye for details
• Eligible to work in UK

My client is based in London.