Application Support Engineer / Consultant
Client Server
Overview
In this role you act as a trusted technical advisor for leading energy trading clients, delivering exceptional application support and seamless integrations. You will collaborate with Product and Engineering to drive platform improvements and translate customer workflows into product insights. You’ll own the technical relationship across the customer lifecycle, from onboarding and training to incident management and workflow optimisation. The role also involves contributing to pre‑sales conversations and shaping the platform’s future direction, all within a fast-growing AI-enabled trading tech company.
Pay / Benefits- Competitive base salary to £50k
- Stock options
- 25 days holiday
- Pension
- Professional training programmes
- Diverse culture
- Provide technical application support and troubleshooting for client environments
- Coordinate incident resolution and ensure high availability and performance
- Lead onboarding, product training, and workflow optimisation for customers
- Execute integrations and ensure smooth interoperability with client systems
- Drive continuous platform improvements based on customer feedback and usage
- Engage in pre‑sales discussions to advise on feasibility, integration requirements and implementation planning
- Translate real-world trading workflows into product insights to influence roadmap and future enhancements
- Experience in a similar technical, client-facing role (e.g., Application Support, Technical Support, Solutions Consultant, Technical Account Manager)
- Strong troubleshooting and problem‑solving skills for complex technical issues
- Excellent communication and stakeholder management with both technical and business audiences
- Good commercial awareness and ability to build trusted customer relationships
- Interest in AI and its commercial applications (personal projects/tools encouraged)
- strong communication
- stakeholder management
- relationship building
- troubleshooting complex technical issues
- incident management and resolution
- integrations with client environments
Reference: WJ-747_31292149 · Posted 13 Nov 2026, 11:00 AM