Application Support Engineering Associate

As an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications. You will work closely with development, infrastructure, and business teams to troubleshoot production issues, support application deployments, improve monitoring capabilities, and drive operational efficiency. This role offers the opportunity to work with modern technologies across cloud, messaging, monitoring, and financial services platforms while supporting applications that are essential to day-to-day business operations.

Primary Responsibilities

• Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
• Monitor application health and respond to alerts using enterprise monitoring and observability tools.
• Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
• Collaborate with development and infrastructure teams to investigate and resolve technical problems.
• Maintain and update support documentation, knowledge articles, and operational runbooks.
• Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
• Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
• Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
• Support audit requests and operational compliance activities as required.
• Partner with development teams to enhance application reliability, supportability, and operational performance.
• Align risk and control responsibilities with day-to-day operational activities.
• Drive continuous improvement initiatives using SRE and operational best practices.
• Bachelor's degree preferred or equivalent practical experience.
• 4+ years of experience in Application Support, Production Support, Software Support, or related technical roles.

Talents Needed For Success

• Experience supporting business-critical applications in complex production environments.
• Experience supporting Java/J2EE applications.
• Strong Oracle and SQL troubleshooting skills.
• Experience with Linux/Unix environments.
• Scripting or programming experience using Python or similar languages.
• Experience with monitoring and scheduling tools such as Splunk,Grafana, Datadog, and AutoSys.
• Hands-on experience with IBM MQ, Kafka, or messaging technologies.
• Experience working with Azure and or AWS cloud platforms.
• Understanding of ITIL processes including Incident,Change & Problem
• Exposure to containers and orchestration technologies such as Kubernetes, Docker, and OpenShift.

About DTCC

With over 50 years of experience, DTCC is the premier post‑trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Contract

Full time

Pay and Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).