Application Support Lead – .Net, Java, ITIL

Must Haves

• Minimum of 10+ years of software development experience
• Minimum 5 yrs exp as a support associate
• 2+ years of support lead experience, including:
  • Incident triaging
  • Major incident management and communication
  • Incident Management and problem management
  • Change Management and housekeeping
• Expert knowledge of Client - Server architecture, certificate and password management and maintaining webservices
• Troubleshoot and resolve complex technical issues
• 5+ years of experience in Java /.NET Stack app support and SQL
• Excellent proficiency with Oracle and SQL
• Experience with Dynatrace, ELK, and PagerDuty