Application Support Techncal Lead

As an Application Support Lead in a large public sector organisation, you will own and guide a diverse portfolio of applications and services across Windows, Linux/UNIX, Azure, and SaaS. You’ll set technical standards, oversee end-to-end operations, and deputise for the Application Support Manager when needed. The role blends technical delivery with business analysis and project work to improve service resilience and security. You’ll influence change, mentor teammates, and ensure robust, secure, and well-supported systems that empower teaching, learning, and facilities. This is a chance to shape enterprise application support in a complex, high-impact environment.

• 42 days' annual leave including public holidays
• Public sector pension scheme
• Flexible and hybrid working
• Discounted local travel and retailer discounts
• Fair, inclusive and supportive working environment
• Career progression and development opportunities

• Design, integrate, administer and support enterprise, cloud, SaaS, hybrid and server-based applications
• Manage application databases for data integrity, resilience and high availability including disaster recovery testing
• Lead business analysis and requirements gathering for tenders or product purchases
• Oversee onboarding of new applications from hosting architecture to live production and staff training
• Supervise major incidents from a technical perspective and coordinate resolver groups
• Conduct root cause analysis and drive continual service improvement
• Maintain cyber security awareness and implement measures to strengthen security posture
• Develop and enforce policies, standards, procedures and guidelines
• Lead project and change activity within IT and organisation-wide teams
• Coach and mentor team members to raise overall capability

• Extensive technical background across physical, virtualised, SaaS and hybrid application delivery (Windows, UNIX/Linux, Azure)
• Hands-on database management experience (SQL Server, MySQL, MariaDB)
• Strong ITIL knowledge (incident, problem and change management)
• Experience delivering application support in a similarly sized, complex organisation
• Experience working with multiple support/resolver groups and third-party vendors
• Knowledge of cyber security processes and governance collaboration
• Ability to communicate complex technical concepts to non-technical stakeholders
• Ability to manage multiple priorities in a demanding environment

• Stakeholder communication
• Mentoring and coaching
• Cross-functional collaboration
• Windows
• UNIX/Linux
• Azure