Associate Director IT Operations

Lead infrastructure, operations, and support for BCGEU as Associate Director of IT Services, guiding technical teams and major incident response. Travel is required for this role.

Reporting to the Executive Director of Technology, you will co-lead BCGEU’s IT department and serve as the Director’s designate when required. Your work spans IT infrastructure, service delivery, cybersecurity, project coordination, and user-focused support. You will help maintain reliable systems while shaping infrastructure priorities and technology roadmaps.

Key Responsibilities:

• Co-lead timely technical support and monitor service-level agreements
• Lead high-severity incident containment, analysis, and remediation
• Recruit, mentor, and develop technical department staff
• Oversee infrastructure operations, monitoring, and support processes
• Coordinate infrastructure projects, status reports, and stakeholder communications

Requirements:

• 10+ years in IT operations and service delivery
• 3+ years managing a technical team
• Experience operating infrastructure, helpdesk, and incident services
• Strong knowledge of Microsoft 365, identity, and endpoint management
• Valid B.C. Driver’s Licence for required travel

Bring IT leadership, infrastructure expertise, incident management, and service delivery experience to BCGEU’s technology department.