Benefits Software Delivery Manager

Shape benefits software delivery at TELUS Health through team leadership, scope control, and strong client relationships across North America. Support complex implementations with clarity.

This Implementation Manager leads consultants and analysts delivering benefits program technology for clients in the US and Canada. The position partners with Project Management and Service Delivery while coordinating schedules, resources, status communication, and quality expectations. Success requires experience in software implementation, benefits, HR, or payroll, plus client management, SQL, and an understanding of benefits administration or insurance. You will also guide clients on technology, recognize risks early, and escalate complex processing issues appropriately.

Key Responsibilities:

• Coordinate implementation delivery and production support for client projects
• Allocate resources and communicate weekly internal project status
• Identify risks affecting client satisfaction and address them proactively
• Monitor change control and update evolving requirements documentation
• Submit product enhancement requests and implementation issues

Requirements:

• Five-plus years implementing software in relevant industries
• Two-plus years of multi-client management experience
• Solid Health and Welfare or insurance industry understanding
• Excellent analytical, problem-solving, and creative-thinking skills
• Strong written and verbal communication with management presentation experience

Use delivery coordination, scope management, and benefits technology knowledge to support TELUS Health clients and implementation teams.