Cisco Network Technical Consultant

Support Cisco networks from Kanata through advanced troubleshooting, customer escalation management, and hybrid technical consulting for critical infrastructure customers.

As a Technical Consultant within Cisco Canada Customer Experience, you will provide personalized technical support to Canadian Critical National Infrastructure customers. The work includes second- and third-tier troubleshooting, Cisco Unified Communications Manager debugging, and collaboration with engineering and operations teams. You will also work with Cisco global TAC, product engineering, professional services, service sales, and account teams.

Key Responsibilities:

• Provide second- and third-tier device and network support
• Lead resolution of network issues and outages
• Build shared labs simulating customer network environments
• Troubleshoot customer issues and develop effective resolutions
• Develop automation assets and AI-driven service tools

Requirements:

• Live in Ottawa or relocate to Ottawa
• Hold Canadian citizenship or permanent residency
• Obtain Canadian Government Security Clearance
• Hold technical degree or equivalent with five-plus years’ experience
• Bring three-plus years debugging Cisco Unified Communications Manager

Apply Cisco troubleshooting, escalation, and automation expertise while supporting Canadian critical infrastructure customers from Ottawa.