Cloud Contact Center AI Developer

Develop intelligent cloud contact centers with Accenture Song through AWS, Google Cloud, and AI-powered customer experience technologies. English is required.

As a hands-on CCaaS Developer, you will build scalable solutions across Amazon Connect and Google CCAI. Your work includes conversational design, platform integrations, infrastructure automation, testing, and production optimization. You will collaborate with architects, developers, and business stakeholders during Agile delivery.

Key Responsibilities:

• Design CCaaS solutions across voice, chat, email, and messaging
• Develop Lex, Bedrock, Dialogflow CX, and Vertex AI capabilities
• Integrate CRM, WFM, ticketing, and enterprise backend systems
• Maintain CI/CD pipelines and infrastructure-as-code templates
• Write tests, execute regression testing, and resolve defects

Requirements:

• Three or more years of Amazon Connect or Google CCAI experience
• Working experience with AWS and Google Cloud services
• CI/CD and IaC experience with listed platform tools
• REST API design and integration pattern familiarity
• Agile delivery experience and cloud contact center security knowledge

Use cloud engineering, AI development, and CCaaS integration expertise to deliver robust customer experience solutions for Accenture Song clients.