Cloud Operations Engineer II

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.

Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments.

Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.

What is the opportunity?

As a Cloud Operations Engineer III at Zafin, reporting to the Manager, Cloud Operations, you will be responsible for deploying, managing, and optimizing our SaaS cloud infrastructure and applications, ensuring reliability, security, scalability, and high availability.

Working closely with Engineering, DevOps, and Operations teams, you will automate deployments, troubleshoot production issues, support disaster recovery, and drive operational improvements while promoting best practices in cloud security, release management, and Site Reliability Engineering (SRE).

What will you do?

• Build, deploy, manage, and maintain Zafin's SaaS environments, including the underlying cloud infrastructure and application stack, ensuring high availability, scalability, reliability, and security.
• Manage cloud infrastructure and application deployments, primarily within Microsoft Azure environments, including Azure Kubernetes Service (AKS), Azure Networking, and Azure Security services.
• Design, develop, maintain, and optimize automated deployment processes and CI/CD pipelines using Azure DevOps and related technologies.
• Implement and manage Infrastructure as Code (IaC) using Terraform, Ansible, and other infrastructure automation technologies to ensure consistent and scalable deployments.
• Perform periodic infrastructure and application maintenance, including rolling updates, patch management, AKS upgrades, certificate management, and environment configuration updates.
• Provide Business-as-Usual (BAU) operational support, proactively troubleshooting environment-related issues, identifying root causes, and implementing sustainable resolutions.
• Monitor cloud infrastructure, application performance, system health, and operational metrics using tools such as Azure Monitor, Log Analytics, Prometheus, and Grafana.
• Troubleshoot complex infrastructure, deployment, networking, application, and production incidents, conducting root cause analysis (RCA) and implement corrective and preventive measures.
• Apply Site Reliability Engineering (SRE) principles and industry best practices to improve system resilience, service availability, operational efficiency, and incident response.
• Work with Docker, Kubernetes, and OpenShift to support containerized application deployments, orchestration, and operational management.
• Manage and troubleshoot cloud networking and security configurations, including Firewalls, Web Application Firewalls (WAF), Network Security Groups (NSGs), VPNs, Private Endpoints, DNS, and Load Balancers.
• Support application security and infrastructure protection using Microsoft Azure security services and cloud security best practices.
• Support disaster recovery processes, including environment recovery, operational readiness, and business continuity planning.
• Develop and maintain infrastructure automation scripts using Bash, Python, PowerShell, or similar scripting technologies.
• Collaborate with Engineering, DevOps, and Operations teams to define and promote industry's best practices in deployment automation, release management, and operational support.
• Act as a subject matter expert for Zafin's SaaS environments, providing technical guidance and supporting knowledge sharing across teams.
• Identify and implement operational improvements in day-to-day activities, deployment processes, infrastructure management, and incident resolution to improve team efficiency.
• Optimize cloud infrastructure performance, resource utilization, operational costs, and service reliability.
• Support application servers and database environments, including JBoss, WildFly, and PostgreSQL, as part of infrastructure and application operations.
• Manage production incidents, issue triaging, resolution, and escalation in accordance with IT Service Management (ITSM) standards.
• Maintain operational documentation, deployment procedures, incident resolution records, technical runbooks, and knowledge repositories.
• Provide roster-based production support, including on-call responsibilities, offshore su