Commodities Technical - Application Support Analyst - Vice President (

In this role, you will provide L2/L3 technical support for Citi’s commodities trading platform, with emphasis on Openlink and risk management applications. You’ll work with front-office traders and cross-functional teams to diagnose complex issues, ensure platform stability, and support critical batch processing. You’ll contribute to incident management, deployments, and disaster recovery planning, shaping how technology enables efficient, scalable finance operations. This position offers mentorship, continuous learning, and hybrid work opportunities in a dynamic global environment.

• 27 days annual leave
• discretionary annual performance-related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave

• Provide L2/L3 support for the Openlink commodities trading platform and ecosystem
• Investigate and resolve complex application and system issues to minimize business disruption
• Monitor system health and performance, proactively addressing potential issues
• Support front-office risk batches and end-of-day processing
• Collaborate with traders, business analysts, developers, and infrastructure teams to resolve incidents
• Manage incident lifecycle from report to resolution, including root cause analysis and post-mortems
• Participate in on-call rotations for weekends and holidays
• Develop and maintain knowledge base articles and runbooks
• Assist with deployments, upgrades, and disaster recovery testing
• Identify opportunities for process improvements and automation to enhance stability and efficiency

• Proven experience with the Openlink application
• Strong knowledge of commodities (physical and financial products)
• Experience with risk management platforms and P&L concepts
• Proficiency in SQL and relational databases (Oracle/SQL Server)
• Experience with middleware such as Solace
• Scripting skills in Python, Juniper Notebooks, or shell scripting
• Excellent analytical, problem-solving, and communication skills
• Ability to operate in a high-pressure trading environment
• Experience with enterprise monitoring tools (ITRS Geneos, Splunk, Grafana)
• Familiarity with ITIL processes and incident/change management
• Previous collaboration with traders/front-office staff

• Excellent communication, able to explain technical issues to non-technical audiences
• Strong problem-solving and critical thinking
• Team collaboration and stakeholder management
• Openlink platform experience
• SQL and Oracle/SQL Server
• Middleware (Solace)