Customer Integration Support Engineer

Keep Apex customer integrations working through APIs, webhooks, OAuth, and clear technical support in Kelowna after the initial 90 days.

This customer-facing support engineering role centers on implementation, troubleshooting, and fleet health. You’ll prepare dedicated customer instances, diagnose connection failures, and manage incoming issues. Apex uses Composio, MCP, Docker, AWS, TypeScript or Node.js, REST APIs, Slack, and Linear. You’ll explain technical problems in plain language while coordinating platform changes with engineering.

Key Responsibilities:

• Diagnose expired tokens, dropped connections, and subscriptions
• Manage the support queue and maintain current responses
• Act on monitoring reports across customer instances
• Serve as the technical voice in customer Slack channels
• Escalate recurring problems with actionable technical detail

Requirements:

• Two or more years in support or integration engineering
• Ability to build or debug integrations independently
• Working knowledge of APIs, webhooks, OAuth, and scripting
• Ability to interpret logs and system symptoms
• Customer-focused approach to technical work

Bring support engineering, integration troubleshooting, and customer communication skills to Apex’s dedicated business instances.