Customer Service Representative

Job Title: Customer Service Representative 100% Remote Company: Rainy Lake Medical Center Location: Remote (Headquartered in International Falls, MN) About Rainy Lake Medical Center: Rainy Lake Medical Center (RLMC) is a community-owned, non-profit healthcare provider dedicated to bringing high-quality care to our region. Guided by our values of integrity, respect, compassion, and excellence, we are expanding our support teams to better serve our patients. Position Summary: We are seeking a Remote Customer Service Representative to join our virtual patient support team. In this work-from-home role, you will act as a primary point of contact for patients, handling inquiries, navigating digital health portals, and providing top-tier administrative support without needing to travel to a physical clinic. Key Responsibilities: - Answer incoming patient phone calls and digital inquiries with empathy and professionalism. - Assist patients with navigating online tools like My Chart, Telehealth setups, and bill pay options. - Address general inquiries regarding clinic services, hours, and routing requests to appropriate departments. - Document customer interactions accurately within our secure, HIPAA-compliant software systems. - Assist with administrative data entry, billing questions, and clerical tasks as assigned. Qualifications & Requirements: - Prior experience in customer service, call centers, or healthcare administration preferred. - Strong verbal and written communication skills. - Reliable, high-speed internet connection and a quiet, dedicated home office space. - Tech-savvy with the ability to quickly learn new electronic medical records (EMR) and software platforms. - High attention to detail and strict adherence to patient privacy (HIPAA) guidelines. Benefits & Perks: - 100% work-from-home flexibility. - Comprehensive Health, Dental, and Vision insurance plans. - 401(k) retirement plan options. - Paid time off and holiday pay. - Employee Assistance Program (EAP). To Apply: Please submit your resume directly through this job board.