Data Engineer

As an IT Service Delivery lead at Burberry, you ensure reliable technology services across stores, offices and manufacturing. You will partner with Retail leadership to align IT support with business needs and drive continuous improvement in service levels. You manage internal and third-party resources to deliver proactive, high-quality IT support, including incident resolution and lifecycle management of store IT equipment. You will operate in a matrix environment, overseeing supplier performance and coordinating regional escalation and BAU transitions. This role offers a chance to impact retail operations at a global luxury brand with a strong focus on sustainable, customer-centric tech."

• Advise and own IT and service issues for operations, retail management, and digital advisers.
• Ensure coverage during holidays, events, and regional operations updates.
• Manage performance of IT services across stores, offices, hubs, and manufacturing (POS, AV, peripherals, networking, devices).
• Lead escalations and coordinate with IT teams and business stakeholders for timely resolutions.
• Collaborate with suppliers to maintain service levels and resolve complex issues.
• Manage moves and changes to IT equipment outside deployment projects.
• Escalate risks to IT management and review service level performance regionally.
• Provide regular service level reporting and support transitions from deployment projects to BAU.
• Participate in regional Major Incident Management and weekend/peak coverage.
• Perform other duties as delegated by management and IT SLT.

• Retail Store Support (2yrs+)
• General Service/Experience (3yrs+)
• Operations experience (2yrs+)
• University Degree or equivalent

• leadership in matrix environments
• stakeholder management
• problem solving
• IT service management
• POS systems
• AV systems