Desktop Support

In this role you provide hospitality‑driven IT support to colleagues, visitors and clients in the London office, acting as the approachable face of IT. You will troubleshoot incidents across hardware, software and accounts and communicate solutions clearly to users with varying comfort levels. You’ll contribute to a telecoms upgrade project and migrate users to new platforms, while ensuring smooth AV and peripheral support. This position combines strong technical capability with service excellence to enable productive, confident users. You will work closely with the IT team to deliver proactive, customer‑focused technology support in a financial services environment.

• Deliver best-in-class IT support for the London office and local colleagues
• Act as the face of IT in the London office, proactive and service‑oriented
• Troubleshoot and resolve incidents across hardware, software and accounts (in person and remote)
• Utilize ControlUp DEX to proactively identify issues and provide remote support
• Support telecoms upgrade: migrate to LeapXpert, retire old devices, migrate data to HL mobile devices
• Configure and administer Windows workstations and peripherals
• Install, configure and support hardware including workstations, printers, mobile devices and network peripherals
• Support and manage AV equipment and liaise with end users/clients
• Manage local hardware inventory and assist remote users with connectivity issues (AVD/Netskope)
• Oversee Entra & Intune administration (group management, accounts, device management)
• Assist with user moves (relocation of devices)
• Occasional travel to remote offices for support or relocation projects
• Participate in IT team meetings and communicate cross‑department issues
• Other duties as required

• 2 years or more IT experience
• Hands-on hardware/software installation and problem resolution
• Knowledge of Entra & Intune advantageous
• Ability to work with minimal supervision
• Strong communication skills in English
• Stakeholder management experience

• customer service oriented
• clear and patient communication
• stakeholder management
• Windows OS
• Microsoft Office Suite
• Microsoft Exchange (O365)