Desktop Support Engineer – FinTech

In this role you enable a global desktop environment that supports a mission-critical, cloud-based financial SaaS platform. You collaborate with cross-functional teams to shape IT systems and address escalations, ensuring stable operations and effective change management. You’ll work across Windows desktop, cloud services, and security tooling to protect and optimize user experiences. The position offers room to grow into web technologies while contributing to a fast-paced, innovation-friendly culture.

• Support a global desktop environment and resolve issues for an internationally distributed user base
• Help shape and improve mission-critical IT systems and infrastructure
• Interface with stakeholders at all levels, including executives, to communicate issues and improvements
• Troubleshoot incidents, manage escalations, and govern change management processes
• Provide support for cloud-based technologies and Windows environments

• 3-5 years' experience in desktop support within mission-critical environments
• Proficiency with Microsoft technologies: on-prem Active Directory, Azure AD, O365, Windows OS
• Experience with enterprise security and firewalls
• PowerShell scripting
• MessageLabs Email Secure Gate
• Multi-factor authentication
• Networking skills (DNS, DHCP, TCP/IP)
• JIRA
• Azure/other cloud technologies

• Strong communication and stakeholder management
• Problem solving under pressure
• Collaborative and adaptable to cross-functional teams
• Active Directory (on-prem)
• Azure AD
• Office 365