EHR Application Support Analyst PointClickCare

Application support and incident resolution define this EHR Solution Analyst role, with PointClickCare administration supporting SE Health’s Seniors Living operations.

You will support the application portfolio, resolve and document incidents, manage vendor escalations, and maintain user guidance. The role applies communication, analytical, and problem-solving skills to systems issues. It also includes audits, reporting, onboarding, security administration, testing, and migration across development, user acceptance, and production phases.

Key Responsibilities:

• Support the Seniors Living application portfolio
• Resolve and document application incidents and defects
• Coordinate vendor escalations and issue resolution
• Migrate configurations through DEV, UAT, and Production
• Perform audits and create stakeholder reports

Requirements:

• Solid PointClickCare support and configuration experience
• Minimum four years’ Application Support Analysis experience
• At least two years’ PointClickCare Administrator configuration experience
• Strong written, oral, and interpersonal communication skills
• Ability to work independently with minimal supervision

Bring PointClickCare administration, application support, and systems troubleshooting skills to SE Health’s EHR environment.