EHR Software Support Specialist

Salary: $70,000 - 90,000 per year

• We need a bachelors degree in a relevant discipline, or equivalent professional experience.
• We require proven leadership experience, ideally within customer support.
• We require direct experience with EHR or medical billing software.
• We value experience working with EHR or SaaS software vendors in a customer support capacity.
• We need excellent verbal and written communication skills.
• We look for strong troubleshooting ability and solid technical aptitude.
• We require the ability to relocate to Dublin, CA 94568 before starting work.

• We lead and support our customer service function, ensuring high-quality assistance for our users.
• We respond to customer questions promptly and professionally across multiple support channels.
• We guide customers through setup, installation, and system configuration for our EHR and medical billing platforms.
• We diagnose technical issues and partner with internal teams to resolve them.
• We maintain deep product knowledge and stay current on features, updates, and best practices.
• We explain software functionality clearly and concisely to customers.
• We coordinate and deliver training for new customers to support a smooth onboarding experience.
• We create, maintain, and improve training resources, documentation, and FAQs.
• We record and track customer interactions in our support ticketing system.
• We work with development and quality assurance teams to escalate and close complex issues.
• We gather, document, and share customer feedback to help improve our software and services.
• We communicate customer ideas and concerns to our product development team.

• Support

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We are a leading healthcare technology company focused on innovative EHR and medical billing solutions that help improve healthcare operations. We offer a competitive salary, health, dental, and vision insurance, a 401(k) and matching, paid time off, parental leave, flexible scheduling, and professional development support. We foster a collaborative, inclusive environment and our role is full-time, Monday through Friday, with a hybrid office setup and in-person work in Dublin, CA 94568.

last updated 45 week of 2026