End User Computing Analyst

As an End User Computing Analyst, you will help keep Sanctuary’s devices secure and available, enabling colleagues to work efficiently. You will support Windows devices, patching, and vulnerability management while providing strong user-focused service. You’ll collaborate with the EUC and Security teams to address risks and drive service improvements. This role sits in a small EUC team that partners with Technology to deliver reliable, compliant end-user technology. It’s a hands-on role with a clear impact on workplace productivity and security.

• 25 days annual leave (rising to 30)
• Pension scheme with employer contributions
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans

• Monitor device compliance, patching and vulnerability management platforms to identify non-compliant devices and coordinate remediation
• Resolve patching/compliance issues with end users and perform remediation of endpoint management services
• Liaise with the Device Lifecycle team to replace devices when needed
• Collaborate with EUC and Technology Security teams to prioritise and track security vulnerabilities within SLAs
• Manage teamwork queues to ensure timely progress of incidents, service requests, and remediation tasks
• Contribute to service improvement by identifying trends and opportunities to enhance EUC processes, user experience, and service quality

• Proven experience supporting Microsoft Windows devices in a corporate environment
• Experience engaging directly with customers or end users and delivering high-quality customer service
• Experience maintaining records, producing documentation and updating operational procedures
• Excellent verbal and written communication skills, able to convey technical information clearly to technical and non-technical audiences
• Experience working within established processes, procedures and service level targets

• Customer-focused
• Clear communicator
• Collaborative
• Microsoft Windows device support
• End-user computing / endpoint management
• Patch management