IT & Software

Enterprise Application Support Engineer

Sidetrade

Calgary · Alberta · Canada

Share this job: X Facebook WhatsApp

Enterprise application support meets customer-facing problem solving at Sidetrade. Work from Calgary three to four days weekly while supporting North America and Europe.

This Technical Support Engineer role focuses on helping enterprise customers succeed with Sidetrade’s AI platform. You will investigate functional and technical challenges, translate complex workflows into clear documentation, and coordinate escalations across Customer Experience, Product, and R&D. Rotating Monday-Friday shifts include day and evening coverage.

Key Responsibilities:

  • Investigate customer technical and functional challenges
  • Guide customers through effective platform solutions
  • Translate workflows into structured technical documentation
  • Validate documentation with technical and business stakeholders
  • Support extended coverage with Europe-based colleagues

Requirements:

  • Two to three years’ application or enterprise technical support experience
  • Structured approach to complex troubleshooting
  • Clear written and verbal customer communication
  • Knowledge of SQL, Linux, or web applications
  • Availability for Monday-Friday rotating shifts and occasional weekends

Bring application support, documentation, troubleshooting, and communication expertise to Sidetrade’s enterprise customer support team.

#J-18808-Ljbffr

Reference: WJ-3875_16163434 · Posted 11 Nov 2026, 09:35 PM

Apply now

More jobs

This role is listed on GigBlow for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.

Enterprise Application jobs in other states

Enterprise Application in Ontario Enterprise Application in Quebec Enterprise Application in Peel Region Enterprise Application in Manitoba Enterprise Application in Metro Vancouver Regional District Enterprise Application in Capital Regional District Enterprise Application in Capitale Nationale

Browse jobs

IT & Software Jobs Healthcare & Medical Jobs Accounting & Finance Jobs AI & Emerging technologies Jobs Information Security Jobs Science & Technology Jobs Sales & Business Dev Jobs Legal Jobs Engineering Jobs Retail & FMCG Jobs Admin & Secretarial Jobs Self Employment Jobs Construction & Trades Jobs Advert / Media / Entertainment Jobs Insurance & Superannuation Jobs Education & Teaching Jobs Executive Positions Jobs Logistics & Transport Jobs Community & Sport Jobs Customer Service Jobs Administration Jobs Human Resources Jobs Marketing & PR Jobs Real Estate & Property Jobs Hospitality & Tourism Jobs Primary Industry Jobs Consulting & Corporate Strategy Jobs Specific Jobs Jobs Science & Biotech Jobs Browse all jobs