Enterprise CRM Program Lead

Lead enterprise CRM transformation at Fanshawe College in hybrid London, Ontario, using business analysis and stakeholder engagement. Support student-centred lifecycle experiences across the institution.

This full-time Program Lead coordinates Fanshawe’s Enterprise CRM Program and reports to the Director, Enterprise Applications and Data Solutions. The role leads process mapping, journey mapping, requirements gathering, and program delivery support. It connects academic, administrative, recruitment, marketing, enrolment, student services, and Information Technology stakeholders.

Key Responsibilities:

• Lead CRM discovery, assessments, requirements, process maps, and journey maps
• Facilitate workshops, interviews, consultations, and stakeholder working sessions
• Coordinate plans, milestones, risks, dependencies, vendors, and implementation partners
• Supervise the Advancement Services Coordinator throughout the contract
• Support testing, training, communications, readiness, and post-implementation reviews

Requirements:

• Four-year post-secondary degree in a related discipline
• At least seven years of progressive relevant experience
• Complex higher education business analysis or systems experience
• Experience with CRM, student lifecycle, or enterprise systems
• Salesforce or comparable CRM platform experience strongly preferred

Bring CRM delivery, journey mapping, requirements, and stakeholder leadership skills to Fanshawe College’s student lifecycle program.