Enterprise CRM Program Lead Salesforce

Lead enterprise CRM business analysis and Salesforce delivery coordination at Fanshawe College through a hybrid assignment in London, Ontario.

The Program Lead, Enterprise CRM supports higher education systems and student lifecycle initiatives. You will map processes and journeys, gather requirements, coordinate stakeholders, and support CRM implementation activities. The position reports to the Director, Enterprise Applications and Data Solutions.

Key Responsibilities:

• Lead CRM discovery, requirements gathering, process mapping, and journey mapping
• Facilitate workshops with academic and administrative stakeholders
• Coordinate milestones, risks, dependencies, vendors, and implementation partners
• Supervise the Advancement Services Coordinator during the contract
• Support testing, training coordination, communications, and adoption activities

Requirements:

• Four-year post-secondary degree in a related discipline
• Minimum seven years of progressive relevant experience
• Experience supporting CRM or student lifecycle enterprise systems
• Experience leading workshops, consultation, redesign, and cross-functional activities
• Salesforce or comparable CRM experience strongly preferred

Bring higher education process expertise, stakeholder leadership, and CRM delivery skills to Fanshawe College’s student lifecycle initiatives.