Enterprise Software Implementation Manager

Drive enterprise software implementation for building and zoning applications using vendor management and cross-functional leadership. The City of Niagara Falls offers this fixed-term contract through December 2028.

This project manager leads an AI solution from procurement and planning through stabilization and operational transition. You will coordinate Building, Planning, Information Systems, Fire, and GIS staff while managing business requirements, integrations, documentation, and system performance. Regular reporting supports the steering committee and advisory panel.

Key Responsibilities:

• Lead project planning, evaluation, prioritization, and implementation activities
• Manage vendor relationships, obligations, licensing, escalations, and performance
• Align system specifications and integrations with City requirements
• Provide updates on milestones, risks, timelines, and objectives
• Support training, documentation, adoption, stabilization, and transition

Requirements:

• Degree in business administration, computer science, information systems, or related discipline
• Minimum five years coordinating IT processes and implementing software
• Experience with organizational change and post-implementation optimization
• Strong understanding of administrative systems and business processes
• Exceptional communication, analytical, problem-solving, and troubleshooting abilities

Bring enterprise implementation, stakeholder engagement, and operational transition skills to the City’s AI modernization project.