Forward Deployed AI Engineer

Deliver customer-facing AI solutions for Decagon’s enterprise customers through systems design, technical implementation, and structured iteration. The role is in-office.

This Agent Deployment Engineer role suits professionals with five-plus years in solutions engineering, implementation engineering, technical consulting, or similar work. You will partner with senior customer stakeholders to define requirements and success criteria. You will also collaborate with Agent PMs, Success, Engineering, Design, and Go-To-Market teams.

Key Responsibilities:

• Define customer requirements and drive delivery against timelines
• Translate needs into implementation plans and internal documentation
• Architect and test customer-system integrations at scale
• Optimize agent quality, reliability, and correctness
• Influence platform improvements through customer feedback loops

Requirements:

• Five-plus years of relevant technical customer-facing experience
• Native or business-level English and Spanish fluency
• Comfort working with code, APIs, testing, and validation
• Ability to communicate clearly with technical stakeholders
• Comfort shaping solutions in ambiguous environments

Use customer-facing engineering, structured execution, and technical communication to deliver enterprise AI agents with Decagon.