Forward Deployed Engineering - Director

About the Team:

Build the next generation of agentic AI.

The Applied AI and Agents Factory brings together ambitious engineers to turn advanced AI capabilities into production-ready solutions. Working directly with business and technology teams, you’ll tackle complex engineering challenges, build intelligent agents and take ideas from initial concept through to live deployment.

This is an opportunity to work at the cutting edge of AI engineering, developing systems that go beyond conversational tools to reason, plan and execute multi-step workflows. You’ll take ownership of the full engineering lifecycle, from agent architecture and orchestration to enterprise integration, security and observability.

With a strong focus on hands-on engineering, collaboration and rapid delivery, the Factory gives you the opportunity to solve challenging technical problems, influence architectural decisions and help shape reusable tools and engineering standards adopted across Citi.

If you want to do more than experiment with AI — and build, deploy and scale systems that deliver real business value — this is where you can make your mark.

About the Role:
The Forward Deployed Engineering (FDE) Director is a senior executive engineering leader responsible for building, directing, and scaling high-performing Forward Deployed Engineering squads embedded directly within Citi's Lines of Business. This role acts as the primary delivery partner to Line of Business Managing Directors and CIOs, translating mission-critical business challenges into production-ready, enterprise-grade AI agents while enforcing architectural rigor, evaluation standards, and engineering excellence.

Responsibilities:

• Portfolio & Squad Delivery Management: Direct resource allocation, technical solutioning, sprint roadmaps, and high-velocity delivery across 3–5 concurrent embedded FDE pods building high-impact AI agents.

• Field-to-Platform Flywheel: Champion the transformation of custom Line of Business agent workflows into reusable enterprise components, modular toolsets, and platform capabilities in collaboration with core platform teams.

• Discovery & Workflow Mapping: Partners directly with Line of Business Managing Directors and operational heads to conduct immersion workshops, uncover high-friction workflow bottlenecks, and scope high-value agentic transformation opportunities.

• Rapid Prototyping Governance: Establishes a rapid prototyping framework ('Concept-to-Working-Pilot in