Forward Deployed Software Engineer (Ref: 24113)

In this role you will build and deploy AI-powered software to support justice delivery, working closely with courts and operational teams. You will lead end-to-end delivery, from framing problems to deployment and adoption, with hands-on engineering across the stack. You’ll operate in the field to understand real-world needs and co-create practical solutions that improve court operations. The position combines technical depth with public-service impact, offering responsibility, pace, and direct user engagement.

• Civil Service pension with employer contributions
• flexible working options
• learning and development
• inclusive and diverse culture
• annual leave
• season ticket advance

• Develop high-impact AI products, models and agents used across HMCTS
• Work directly in the field to understand user needs and co-build with users
• Own end-to-end delivery from problem framing to deployment and scaling adoption
• Lead technical direction for new projects and stay hands-on through implementation and operation
• Measure outcomes and justify decisions with evidence

• Substantial experience building and running software in production
• Breadth across the stack (infrastructure as code to user-facing interfaces)
• Experience integrating with external systems and legacy ones
• Ability to navigate a complex organization and align stakeholders
• Sound judgement on when and how AI adds value vs risk

• Public service motivation
• High agency and comfort with ambiguity
• Bridge-building and stakeholder communication
• Azure, Kubernetes/AKS, Terraform
• Experience deploying LLM-based systems in production, including evaluation and observability (e.g., Langfuse)
• Data engineering or making messy operational data useful