Front End Associate
Treasure Island Resort & Casino
Pay Rate: $11.41 per hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
Knowledge and Certification
Required:
Preferred:
Required:
Required:
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Attend and successfully complete the 4 weeks Table Games Dealer Training Program
- Learn, practice, and demonstrate proficiency in dealing assigned table games in accordance with established policies, procedures, and game rules
- Develop and apply mathematical skills necessary to accurately calculate wagers, payouts, and game outcomes
- Provide exceptional guest service and quality entertainment during training sessions and practical exercises
- Assist in maintaining the integrity of table games and protecting table inventory under the guidance of trainers and supervisors
- Maintain professionalism and adhere to all Treasure Island Resort & Casino policies and procedures, rules, and regulations throughout the training program
- Demonstrate consistent attendance, punctuality, and engagement during all phases of training
- Work effectively with instructors, classmates, supervisors, and management to achieve training objectives
- Attend and participate in provided training/orientation
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
- Ability to successfully complete all required Table Games Dealer Training Program coursework, written examinations, practical auditions, and performance evaluations
Preferred:
- Previous exposure to table games
- Prior customer service experience, preferably in the gaming, hospitality or entertainment industry
Required:
- Accurate and detail-oriented
- Excellent verbal and interpersonal communication skills
- Exceptional customer service skills
- Above average mathematical aptitude
- Ability to understand and follow detailed instructions, procedures, and game rules
- Strong organizational and time-management skills
Required:
- Ability to learn new concepts quickly and apply them effectively in a fast-paced environment
- Ability to work efficiently while maintaining a high level of accuracy
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to speak in a clear, concise and pleasant voice
- Ability to work independently and collaboratively in a team environment
- Ability to remain focused and composed in a high-volume guest service environment
- Successful completion of Table Games Dealer Training Program
- Treasure Island guest service training
- Detection of Counterfeit Money Training
- Department orientation
- Any position-related training as determined by department manager
- Must be able to stand for long periods throughout the day with some walking
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 5 pounds infrequently
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
- Must have the ability to deal at least 350 hands per hour
- Ability to visually monitor gaming activity and accurately identify chips, cards and other game components
- Work is performed primarily on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
Reference: 3167013607