Google Cloud Billing Supportability Lead

Lead Google Cloud Billing supportability through technical strategy, customer advocacy, and troubleshooting across global support teams. Regular hours include geographical collaboration and quarterly on-call coverage.

As a Supportability Technical Lead, you will design Billing support and customer experience for Google Cloud. You will partner with Product, Development, and Support leadership to drive a strategic roadmap. Your work spans support processes, tooling, operational readiness, and product lifecycle requirements.

Key Responsibilities:

• Define and execute technical supportability roadmaps across Google Cloud
• Analyze telemetry and recurring customer failure modes
• Advocate for customer needs with product and development teams
• Design diagnostic tools, SQL pipelines, and AI-driven triage
• Lead production supportability reviews before launch sign-off

Requirements:

• Bachelor’s degree in STEM or equivalent practical experience
• Thirteen years troubleshooting, customer advocacy, and technical issue triage
• Experience leading projects from concept through delivery
• Experience with SQL, large datasets, and data analysis tools
• Proficiency in coding, debugging, system design, or Linux administration

Bring Billing expertise, technical leadership, customer advocacy, and diagnostic skills to Google Cloud’s global supportability roadmap.