Housing Case Manager

Basic Function & Responsibility:

The Housing Case Manager (HCM) provides intensive housing-focused case management, advocacy, crisis intervention and supportive services to youth and young adults experiencing homelessness, housing instability, family conflict, trafficking, system involvement, or other barriers to safe and stable housing. HCM partners with youth to identify strengths, establish goals, obtain and maintain housing, increase self-sufficiency, and successfully transition to adulthood.

HCM assists participants through all stages of housing placement and stabilization, including housing search, lease-up, move-in, housing retention, and transition planning. HCM ensures coordinated support services and positive housing outcomes.

Essential Duties:

Case Management & Service Delivery

• Maintain active caseload of approximately 15-25 participants experiencing homelessness, housing instability, or risk of homelessness

• Prioritize service delivery based on vulnerability, safety concerns, housing barriers, and needs

• Conduct regular participant meetings through office visits, home visits, community-based meetings, and virtual contacts

• Monitor participant progress toward housing and self-sufficiency goals

• Conduct intake assessments, housing assessments, strengths assessments, and independent living assessments

• Develop individualized service plans and housing stability plans to identify participant goals, strengths, barriers, and action steps

Housing Navigation & Placement

• Conduct housing searches and identify opportunities

• Support participants through application and approval process

• Assist with rental applications, housing documentation, lease requirements, and supporting paperwork

• Coordinate move-in activities, housing inspections, utility setup, and household establishment

• Educate participants regarding tenant rights, responsibilities, lease obligations, fair housing protections, and housing expectations

• Assist participants with overcoming barriers related to housing history, criminal justice involvement, credit challenges, and limited income

Housing Stabilization & Retention

• Conduct routine home visits to assess housing stability, participant safety, and support needs

• Develop housing retention and eviction prevention plans

• Assist participants in resolving housing concerns, lease violations, and landlord disputes

• Support participants in maintaining housing subsidies and program eligibility requirements

• Monitor housing stability indicators and intervene early when risks are identified

• Assist participants with financial management and budgeting

• Coordinate supportive services to promote long-term housing success

• Advocate for participants within housing systems, schools, healthcare systems, workforce programs, and community agencies

• Provide age-appropriate information, education, and support

• Assist participants in obtaining identification documents, healthcare coverage, public benefits, employment supports, educational services, transportation resources, legal services, and behavioral health services

• Facilitate referrals and warm handoffs to community resources and support systems

• Promote participant self-advocacy and independent decision-making

Life Skills Development & Independent Living Coaching

• Design, develop, coordinate, and facilitate life skills training and independent living workshops

• Provide individualized coaching and instruction in budgeting and financial literacy, employment readiness and job retention, educational planning, apartment search and housing readiness, transportation planning, nutrition and meal preparation, communication and conflict resolution, healthy relationships, time management and organization, and community resource navigation

• Coach practical application of life skills

• Support building confidence, self-sufficiency, and independence

Crisis Intervention & Problem Solving

• Respond to crises using trauma-informed crisis intervention techniques

• Conduct safety assessments and help develop individualized safety plans

• Address housing emergencies, family conflict, victimization, trafficking concerns, and behavioral health crises

• Utilize de-escalation techniques and conflict resolution strategies

• Take initiative in problem solving and crisis response efforts

• Exercise sound professional judgment and discretion responding to complex participant needs

• Coordinate emergency shelter placements and crisis referrals

Landlord & Community Partner Relations

• Develop and maintain relationships with landlords, property managers, and housing authorities

• Recruit and engage landlords willing to partner with housing programs

• Collaborate with schools, employers, healthcare providers, behavioral health agencies, shelters, and community organizations

• Participate in coordinated entry, housing case conferencing, and multidisciplinary service planning meetings

• Maintain knowledge of community housing resources and affordable housing opportunities

Documentation, HMIS and Compliance

• Prepare and maintain accurate, timely, and complete files, documents, and reports

• Complete required assessments, service plans, referrals, case notes, housing documentation, progress reports, discharge summaries, and supporting documentation

• Enter participant information, services, assessments, and outcomes data

• Ensure compliance with program, state, local, and agency requirements

• Maintain confidentiality of participant information and records

• Monitor participant outcomes related to housing placement, housing retention, education, employment, income growth, and self-sufficiency

Qualifications:

• Minimum of two years experience in social services, housing programs, homeless services, crisis services or youth-serving programs

• Experience providing case management, advocacy, housing services, or supportive services

• Knowledge of Housing First, Positive Youth Development, Trauma-Informed Care, Harm Reduction, and Strengths-Based practices

• Excellent problem-solving, crisis intervention, and de-escalation skills

• Strong communication, organizational, documentation, and time management skills

• Ability to maintain professional boundaries and confidentiality

• Valid driver's license or reliable transportation and ability to transport participants when necessary

• Preferred Experience

  • HMIS or other case management databases

  • RHY, HUD, YHDP, Rapid Rehousing, Transitional Housing, or Continuum of Care programs

  • Coordinated entry systems and housing assessments

  • Bilingual abilities

  • CPR/First Aid, Mental Health First Aid, or Crisis Intervention certification

Core Competencies:

• Communication: Exhibits active listening, empathy, cultural humility, and inclusiveness

• Advocacy: Prioritizes the client's voice, protects rights, promotes self-determination, and connects individuals with community resources

• Problem Solving & Crisis Intervention: Proactively identifies challenges and independently implements solutions to overcome financial, education, employment, insurance, or other logistical roadblocks

• Organization & Attention to Detail: Maintains accurate records, follows established structures, and manages time effectively in a fast-paced environment

• Adaptability: Thrives in evolving environments and exhibits the ability to work independently and within a team

• Collaboration: Works effectively across teams and builds relationships to align services and support continuity of care

Working Conditions:

• Full-time, 32-40 hour work week

• Primarily office and field based with occasional flexibility depending on organizational needs

• Frequent travel throughout the service area

• Periodic evening or weekend work

• Employment is contingent on successful completion of HMIS testing

• This is a grant funded position contingent on grant funding

We believe in the power of diversity; people of all backgrounds and experiences are encouraged to apply.

Compensation:$42,000 starting salary with an automatic increase to $45,000 beginning with the first full pay period following successful completion of HMIS testing, plus health insurance (including medical, dental, and vision), flex spending accounts, life/disability insurance, paid time off, 12 holidays (including 6 floating holidays), employee assistance program, 32-40 hour work week, and retirement plan after 3 years of service.

Status: This is an in-person, full-time, exempt position.