ICT Infrastructure Engineer

In this role you will provide reliable end-user support and maintain secure, modern workplace services across Windows, macOS and Microsoft 365 environments. You will manage endpoints and core services with a focus on stability, compliance and user experience for Reply's UK offices, including governance aligned with Government Security Classifications and Cyber Essentials. You’ll work closely with cross-functional teams and external vendors to improve infrastructure and support processes. This is an opportunity to shape secure, scalable ICT services in a fast-paced consultancy setting.

• Act as primary 1st/2nd line IT contact for incidents and service requests via phone, email, and ITSM system
• Support laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365
• Administer and troubleshoot Microsoft Intune and Entra ID (Azure AD), including device enrolment and access management
• Perform day-to-day tasks such as password resets, MFA issues, OS patching, and BitLocker management
• Monitor and assist remediation of endpoint security alerts using Defender for Endpoint and related tools
• Create and maintain Knowledge Base articles, SOPs, and technical documentation
• Collaborate with third-party vendors to resolve incidents and maintain infrastructure stability
• Provide occasional on-site support at Reply’s UK offices with secure handling of systems and data

• Degree-level education (minimum 2.1) in Computing, IT, or related discipline
• Solid knowledge of Windows and macOS endpoints, Microsoft 365, Active Directory, DNS, DHCP, and Windows Server
• Interest or experience in cybersecurity practices; familiarity with Defender for Endpoint, Government Security Classifications, GDPR, Cyber Essentials
• Clear communication; ability to document processes in a structured way
• Willingness to pursue certifications (e.g., MS-900, AZ-900, ITIL v4) and security clearances if required
• Ability to work in a fast-paced consultancy environment and travel to UK offices as needed
• Collaborative, service-oriented; able to work with internal stakeholders and external vendors

• clear and professional communication
• team collaboration
• customer-oriented mindset
• Microsoft 365
• Intune
• Entra ID (Azure AD)