Implementation Specialist

As an Implementation Specialist, you will drive the end-to-end delivery of clinical system migrations for GP practices and healthcare settings. You will collaborate with senior stakeholders across Implementation, Product and Technical teams to ensure smooth go-lives and high-quality outcomes. This fast-growing healthcare tech environment offers exposure to cross-functional delivery, problem solving at scale, and meaningful improvements in digital healthcare. You will directly impact client transitions to new systems while developing best practices and playing a pivotal role in transformation.

• salary 55,000 – 75,000
• hybrid onsite/remote pattern
• travel to client sites
• paid weekend work during go-live
• career development opportunities
• competitive package

• Support the delivery of clinical system migrations within agreed timelines
• Own defined project workstreams and ensure deliverables are met
• Collaborate with internal teams to optimise implementation and go-live phases
• Maintain and update project plans, risk logs, SOPs and training materials
• Track progress against milestones and escalate risks or issues
• Coordinate training and stakeholder engagement activities
• Assist with data migration planning, validation and troubleshooting
• Ensure secure handling of sensitive healthcare data during implementation
• Provide on-site support during critical go-live phases
• Foster strong client relationships and ensure a positive implementation experience
• Capture lessons learned and contribute to process improvements and playbooks

• 3 years in client-facing implementation, project delivery or software deployment
• Experience supporting complex software or enterprise system implementations
• Strong organisational skills with documentation and timeline management
• Proven ability to manage multiple workstreams and priorities
• Excellent communication skills to explain technical concepts to non-technical stakeholders
• Proactive, detailed-oriented and comfortable in a fast-paced environment

• Strong communication
• Proactive problem-solving
• Client-focused relationship building
• Data migration support
• Familiarity with project management tools and structured delivery processes
• Ability to collaborate with technical, product and support teams