Incident Problem Manager
Lorien
Salary: $58 – $71 per year
Senior Technical Specialist - Incident & Problem Management
Paying up to £64,500
We're looking for an experienced Incident & Problem Management professional to join a technology team responsible for driving operational resilience and service excellence across a complex enterprise environment.
Key Responsibilities:
- Lead Major Incident response and service restoration activities
- Chair post-incident reviews and Root Cause Analysis investigations
- Own and continuously improve Incident & Problem Management processes
- Work closely with senior stakeholders across Technology and the wider business
- Drive risk reduction and service improvement initiatives
- Champion ITIL best practice and Service Management excellence
Experience Required:
- ITIL certification
- ServiceNow
- Experience operating within large-scale enterprise environments
- Agile / DevOps / SAFe
- Service improvement and governance expertise
This is a fantastic opportunity for an Incident Manager, Problem Manager or IT Service Management professional looking to influence enterprise-wide service resilience and work closely with senior leadership.
#J-18808-LjbffrReference: WJ-766_24787860 · Posted 14 Nov 2026, 07:17 PM