Infrastructure Operations Engineer

Working pattern Flexible working, Full-time, Job share, Part-time, Shift working

Are you passionate about IT and ready to embrace a new challenge?

Are you experienced in a range of systems such as Windows and Linux Server?

If so, we would love to hear from you!

At the Driver and Vehicle Licensing Agency (DVLA) we build world class digital services and you'll be part of a team delivering both change and service excellence. As we continue the transformation journey there will be opportunities for you to support programmes that help migrate legacy technology onto cloud-based platforms paving the way for the future business and service transformation.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

As an Infrastructure Operations Engineer you will play a key role in supporting, managing and maintaining the core IT infrastructure that underpins critical business and production services.

Working across both physical and virtual Server environments, you will be responsible for the maintenance, support and ongoing operation of infrastructure solutions and services. Supporting Windows, Linux and UNIX Server you will ensure systems are delivered and maintained in line with industry best practice, organisational standards, service requirements and key performance indicators (KPIs), helping to provide secure, reliable and efficient services throughout their lifecycle.

This role offers the opportunity to work within a dynamic operational environment, contributing to the stability, performance and continuous improvement of essential IT services.

Your responsibilities will include, but aren’t limited to:

• Supporting the operation, monitoring and maintenance of critical Server infrastructure and application services.
• Ensuring services are proactively managed through effective monitoring, alerting and automation.
• Working collaboratively across operational and technical teams to deliver resilient and reliable services.
• Contributing to service improvements that enhance performance, reduce risk and improve efficiency.
• Maintaining effective communication with stakeholders and ensuring operational activities are managed safely and efficiently.

Person specification

To be successful in the role, you will need to be able to manage IT systems on and off premise. You will need to support software and infrastructure development projects and be able to work autonomously.

Technically you would have worked with a range of systems, such as Windows and Linux Server operating systems in both virtual and physical environments, with evidence of implementing technical best practice within a technical framework.

You will be an excellent communicator, able to collaborate with colleagues and customers whilst diagnosing and resolving problems and escalated customer issues.

You will be adept at investigating and implementing technical solutions whilst documenting processes to ensure they are fit for purpose and repeatable.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical Specialism (Skill level: Awareness)
• Technical Understanding (Skill level: Awareness)
• Coding and Scripting (Skill level: Awareness)

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

Theprofession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.

Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself.

Working in Government Digital and Data

Building the government of tomorrow

The UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily.

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.

Examples of Government Digital and Data roles:

• User Researcher
• Content Designer
• Software Developer
• Delivery Manager
• Business Analyst
• Product Manager
• Technical Architect

As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government.

You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.