Intermediate Salesforce System Coordinator

Salesforce coordination and user support define this hybrid contract role with Rothmans, Benson & Hedges in Toronto. Work 40 hours weekly.

This intermediate position coordinates Salesforce operations, support, and continuous improvement. Apply hands-on administration, configuration, reporting, automation, and application-maintenance skills while working with business and technical teams. The role supports practical AI and automation adoption for everyday operations.

Key Responsibilities:

• Triage JIRA requests and troubleshoot Salesforce technical issues
• Maintain data integrity and optimize existing Salesforce functionality
• Identify process improvements supporting productivity and user experience
• Coordinate requirements, enhancements, testing, and releases
• Support Salesforce features and applicable AI capabilities

Requirements:

• Two to three years of Salesforce coordination or administration experience
• Sales Cloud, reporting, dashboards, security, and sharing knowledge
• Application troubleshooting and support-ticket management experience
• Microsoft Excel, Power BI, and JIRA skills
• Strong organization, communication, documentation, and stakeholder-management skills

Support Salesforce users and improvements through coordination, reporting, troubleshooting, automation, and practical AI-enabled capabilities in Toronto.