IT Associate

Job Description

Job Description

Description:

Job Summary

Reporting to the IT Manager, the IT Associate provides day-to-day technology support and coordination across PACE-RI and Canopy Care Solutions. This position supports staff with routine technology needs, coordinates with the Organizations’ technology partner and other vendors, and assists with user access, equipment and asset management, system changes, implementations, and IT projects. The IT Associate develops and maintains a strong working knowledge of key organizational systems and serves as an accessible resource to staff, providing guidance, training, and documentation to promote effective and consistent use of technology. The position also assists the IT Manager with tracking technology requests, projects, staff compliance, and other activities necessary to support efficient IT operations. This role requires excellent customer service, communication, administrative, and organizational skills, as well as the ability to effectively manage multiple priorities.

Duties/Responsibilities:

• Works collaboratively with the IT Manager and the Organizations’ technology partner to support day-to-day IT operations across PACE-RI and Canopy Care Solutions. 
• Provides first-level technical support to staff for routine hardware, software,