IT Engineer

In this IT Engineer role, you will support operational teams across multiple UK locations, ensuring colleagues have the tools and systems to work effectively in a fast-paced production environment. You will join a creator-first, tech-forward organization that values collaboration and rapid problem-solving. Our team focuses on delivering reliable desktop support, cloud-based services, and effective IT workflows to enable global productions. This is an onsite role offering hands-on support in a dynamic entertainment setting.

• Install, configure, deploy and support Mac and PC desktop hardware and software on-site and remotely
• Provide desktop support, onboard/offboard users, and support applications such as Box, Office 365, Microsoft Remote Desktop, and hardware allocation for new starters/leavers
• Install and support desktop applications including Microsoft Office, Final Draft, Movie Magic Budgeting & Scheduling, Adobe Creative Cloud Suite
• Provide break/fix support for printers and scanners
• Liaise with third-party software/system providers via Warner Bros. channels (e.g., Just Produce)
• Maintain/update documentation, procedures, and user guides for deployed technologies
• Track inventory of workstations, laptop kits, and related equipment
• Manage and renew production software licences (Movie Magic, Final Draft) and handle BYOD removal on offboarding
• Serve as a point of contact for UK Helpdesk calls

• Proven experience in a 1st and 2nd line IT support role
• Experience supporting technology in a TV production environment (preferred)
• Experience with cloud-based applications and platforms (Office 365, Active Directory, Box, DUO 2FA, Okta, Zoom)
• Experience supporting hardware (MacBooks, PC laptops/desktops, tablets, mobile devices)
• Self-motivated with ability to manage workload independently and follow escalation paths
• Ability to maintain confidentiality while delivering high-standard user support

• Customer service orientation
• Strong problem-solving and troubleshooting
• Independent work style with good judgement
• Office 365
• Active Directory
• Box