IT Field Delivery Engineer

In this role you will support customers on-site, delivering IT hardware and software assistance within SLA. You work as part of a field team to resolve issues, rebuild configurations, and ensure service quality across diverse environments. You will handle diagnostics, repairs, and coordination with internal teams, while embracing new tech and maintaining safety standards. This position offers broad benefits, flexible hours, and opportunities to contribute to IT transformation mission.

• large company benefits
• flexible benefits scheme
• 2 paid volunteering days
• hybrid working
• career development and learning opportunities

• Diagnose, repair, and replace PCs, laptops, printers, servers, network gear, and retail peripherals
• Complete customer rebuilds and desk configurations
• Assist other engineers and cover site roles during absences
• Meet dynamic KPI targets and manage call details to meet SLA requirements
• Use mobile devices to update calls in real time and handle part movements and RMAs
• Lead IMAC projects with limited supervision and mentor others as needed
• Adopt new technologies and maintain required skills
• Perform other management-approved tasks, participate in 24/7 rota, and work overtime as required
• Maintain health and safety, comply with policies, and keep assets in good condition
• Be familiar with customer policies and processes where applicable

• Full UK driving licence
• Excellent customer-facing skills
• Self-motivated with good organisational abilities; able to work unsupervised
• Relevant technical certifications or ability to obtain them (e.g., CompTIA A+, CompTIA Server+)
• Ability to work at height and perform manual handling
• Positive behaviours that support team productivity

• customer-focused
• self-motivated
• team player
• PC, laptop, printer, server repair/diagnostics
• network support basics
• IMAC project execution