IT Infrastructure Operations Manager

Direct WAA’s infrastructure operations, technical support, and resource assignments across network, server, storage, and virtualization environments.

As Manager, IT Infrastructure, you will oversee day-to-day priorities and technical delivery while balancing project, sustainment, and operational demands. Reporting to the Director, IT Infrastructure and Cybersecurity, you will coordinate with business stakeholders, IT Planning and Projects, vendors, and consultants. The role supports solutions from delivery through operational readiness, documentation, and ongoing support.

Key Responsibilities:

• Lead daily infrastructure priorities, activities, and resource assignments
• Determine internal, vendor, and consultant resources for delivery
• Ensure technical delivery and transition into operational support
• Develop infrastructure strategies, roadmaps, standards, and documentation
• Establish service-level expectations, KPIs, contracts, licenses, and vendor relationships

Requirements:

• 10+ years in enterprise networking, servers, storage, virtualization, and cloud
• Previous management experience motivating technical teams
• Experience planning infrastructure initiatives and balancing competing demands
• Incident, problem, and change management experience
• Excellent communication with non-technical stakeholders

Use operational leadership, infrastructure planning, and stakeholder communication to support dependable IT services across WAA.