IT Operations Engineer, Application Support

In this role, you lead and sustain support for macro trading applications to help investment professionals operate smoothly in fast markets. You act as a senior escalation point, driving timely incident resolution and communicating with users and stakeholders. You reinforce production stability by monitoring critical workflows and addressing issues before they affect users. You collaborate with front-office teams to translate trading needs into practical tech improvements and champion automation of repeatable tasks. This role offers a chance to shape support processes, mentor engineers, and contribute to AI-enabled, cross-functional tech initiatives at a global firm.

• Private Medical and Dental Insurances
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups (women, people of colour, LGBTQ+)
• Mental and physical wellness programmes
• Tuition assistance

• Lead support for macro trading applications and act as senior escalation point for complex incidents
• Monitor critical workflows and identify issues to maintain production stability
• Partner with front-office teams to translate trading needs into technology improvements
• Design and improve onboarding processes for macro application users
• Automate repeatable support activities to reduce manual effort and speed responses
• Maintain clear support procedures and knowledge materials for the team
• Mentor support engineers across experience levels
• Review incident trends and service metrics to identify root causes and improve user experience

• 5+ years of application support experience in financial services with production support for trading apps
• Previous team lead or senior role with mentoring responsibilities
• Experience working with front-office users and technology teams in fast-paced environments
• SQL knowledge, at least one scripting language, and Unix-based environments
• Experience managing major outage communications and coordinating stakeholders during incidents
• Strong understanding of order management and execution workflows across the trade lifecycle
• Strong understanding of at least one asset class and familiarity with another asset class
• Proven ability to diagnose issues, resolve client incidents, and sustain high-quality service under time pressure
• Commitment to high ethical standards

• Leadership and mentoring abilities
• Effective stakeholder communication
• Collaboration across cross-functional teams
• SQL
• scripting language (unspecified)
• Unix-based environments